|Frequently Asked Questions
Can I get samples of your products?
Yes! Our skilled customer service representatives make themselves available to serve you. This includes sending you samples of products. Any sample products that retail for two dollars or less are FREE.
I am interested in a product that is not on your website, could it be made available?
Our team of marketing professional’s main goal is to make any and every product available to you for the price you want! If you don’t see something on the website then call us, we will help you find what you are looking for.
How do I send you artwork?
It’s easy! All you have to do is save the logo or creative word art as a picture and email it to our skilled artists at firstname.lastname@example.org. Our art professionals will make any necessary changes and send it back to you in a proof for your approval.
How long will it take for me to receive my order?
We offer two services here at PGI. We offer general promotional products to celebrate your employees or nationwide special events. These products can be mailed to you within 2-3 business days. Our customizable promotional products might take a bit longer. You can expect you custom order to be processed and sent in 2-3 weeks, then add extra time depending on which shipping you have chosen, which will be specified at checkout.
What happens if I need my items quickly?
We do offer many customizable products for rush delivery. These products can be shipped 2-3 days after your artwork is received and approved. Please visit the Rush Items section of our website or call one of our friendly customer service representatives for more information concerning rush delivery items as well as rush delivery options. Most Items can be sent via rush delivery to further expedite your order!
How do I pay for an order?
We do accept all major credit cards, and you can open an account with us after submitting either a formal purchase order or a credit history statement. If using a credit card, it will be billed when the order is sent. If using a check or purchase order, that is expected with the purchase invoice.
Will I see a proof before my item goes into production?
Yes! Once our artists receives your artwork, they will clean it up and refine it, then send you a proof of what your improved artwork will look like on the product. After this is done, your product may begin manufacturing!
Can I order quantities larger or smaller than those specified on the website?
Yes you can! Here at PGI we are here to serve you and want to make the ordering process as easy as possible. Lower quantities than advertised may inquire a small fee. Larger quantities than advertised may be discounted further than the amount shown on the website. Please call our customer service center for more details.
If I reorder an item, can I save the set up costs?
In most instances yes, if you order the same logo on the same product with identical colors, then we can discount or wave your set up fee. For more information please call customer service and ask one of our representatives for the specifics.
What if I don’t have artwork to submit?
That is ok, our creative and enthusiastic team of artist can draft up artwork or touch up on any artwork given. This is a service we offer for FREE!