Progressive Gifts & Incentives Call Toll Free 1-888-557-2708
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PGI’s Executive Promise
Because you choose our services to represent your company we pledge to serve all of our customers as our top accounts.
As an honored PGI Customer you deserve:
  • Our Remarkable Customer Service Associates: We wish to hold a lasting relationship with you; we pledge to regard your concerns with the utmost importance and sense of urgency.

    Please feel free to contact our personable, professional customer service staff. Our customer service professionals are available through our online chat found at the top of our home page, or available Monday through Friday 8:30-5 at 1-888-557-2708.

  • Free Product Consulting: To improve customization and promotional product fit for any desired target market, or simply to consult a marketing professional please call our experienced customer service staff and they will help you create a promotional product that is perfect for reaching your desired target market!

  • Our Lowest Price Guarantee: We at PGI pledge to have the lowest price, if not, present us with a competitor’s price on the same product and we will match it!

  • Our Product Quality Guarantee: We guarantee our products to be free of any defects, but in this rare event, we will do whatever it takes to make things right, including replace your purchase if request is sent within 10 days of receiving your order.

  • On Time Delivery: We here at PGI understand the urgency associated with promotional products and pledge to get your order to you by the specified date of your event.

    In the rare event that your order is not in your hands by the time of your event it’s on us, we will refund or reward a credit for the amount of purchase if request is received within 10 days of receiving your order. Please be clear with any requests of urgency as we cannot refund your purchase without a well stated and clearly communicated date of urgent delivery.

    *In order to receive a refund you must return the late merchandise.

  • Our Guaranteed Artwork: We at PGI would like to extend to you a guarantee on our artwork. If your artwork is not how you approve it, we will replace the items or credit your order to the amount of the original order if the problem is presented to us within 10 days after the order is received.
Other complementary offerings:
  • Free Samples: Samples of most of our products are available upon request (items valued under $2 are free).

  • Free Artwork: Email us your design and our artists will size, clean it, and place it FREE.

  • Free Proof: Once done cleaning your design we will email /fax a proof of your design, so you have confidence and peace of mind with your purchase.
PGI Policies
  • Return Policy: Satisfaction is guaranteed. In the rare event this is not the case, please contact customer service within 10 days of receiving goods. To do so, email Customer service at customerservice@pgiorders.com or call 1-888-557-2708. Please have your order number available when calling customer service. We do not accept unauthorized returns. If necessary, a return authorization number will be issued and a specialized address will be provided for return of damaged or inaccurate goods.

  • Disclaimer: We at Progressive Gifts & Incentives try our best to represent all of our products on our website in the best, most accurate way possible. Colors and logos may appear differently from the actual product due to different technology in computer monitors, operating systems, etc. We try our best to represent these features accurately, but please allow some leeway in these aspects. If there is any skepticism of our products actual appearances, please contact our customer service representatives and ask about obtaining a sample.

    Shipping estimates are based on shipping to all of the 48 contiguous United States, excess fees may apply if shipping internationally or to Hawaii or Alaska.
Terms & Conditions:
    Disclosure: All material located on the PGI website is the property of PGI or its suppliers. Please be conscious of trademark and copyright infringement laws as all pictures and representations are protected by these laws. Please be mindful that any modification or duplication of this site or its contents is unlawful under these intellectual property laws.

    Disclaimer: Progressive Gifts & Incentives cannot assume responsibility for errors made on part of the orderee. PGI cannot be obligated to issue a refund or credit due to these customer errors, so please double check your order before you approve of your proofs.

    - Thanks, the PGI Staff
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